Feature Requests

I would propose transforming the Analytics section into a true Business Intelligence tool, based on interactions and discussions. Currently, the analytics section doesn’t meet the expectations of clients regarding the actual usefulness of a chatbot within their business. It would be useful to include a wealth of data based on interactions, data that can be easily found, such as: Most common questions E-commerce purchase tracking Most requested products Accepted calls to action Additionally, it would be interesting to add other advanced data that could be useful for business owners, particularly for those using SSO and top-tier plans. The goal is to provide a detailed and in-depth overview to help optimize business operations. One potential improvement could be to create a conversational AI that allows users to query the data and generate custom reports based on specific needs.

I would suggest making a significant overhaul of the platform's visual design, bringing it up to the level of top-tier tools like HubSpot or similar modern solutions. The goal is to make the interface not only functional but also visually striking, elegant, and truly intuitive. A sleek, modern, and visually appealing design would be a major improvement, enhancing the overall user experience.

Currently, the SSO platform only supports English. We should be able to change the language to the selected locale of the company

Add a button to popluate leads directly to hubspot

Add the Phone call capability to the AI Agent, like retellAI and Vapi

The chatbot agent or admin can initiate the audio//video live chat directly in the chatbot, avoiding back and forth typing.

this module can support most native voices that previous modules couldn't handle correctly

Add https://docs.x.ai/docs

Add live chat escalation, lead-form submission alerting to telegram.