Feature Requests

We need a separate endpoint so that on conversationID we can terminate the chat with the customer by the live agent and hand the chat back to the robot on your side. If re-escalation is necessary, we need to work in the same way as the initial escalation of communication with the live agent.

Add the ability, when using Lazy Live Chat Escalation, to redirect the chat to the operator automatically without pressing the "Talk to human" button to make the communication process smoother. Also, please add more characters to describe the conditions for Lazy Live Chat Escalation

Your website can send the customer information to the chatbot directly with personalized user information so that the chatbot can answer the user query based on the personalized information of the user.

Add the instagram integration

To prevent spamming of the chatbot, the chatbot can choose to block specific IP or device id so that the corresponding user cannot see the chatbot.

Possibility to translate / alter the text in the email sent to the leads

Добрый день. Добавьте пожалуйста возможность эскалации чата в чат платформу https://app.chaport.com

The live chat supports whatsapp as well. When the agent repond to the message in the admin panel. If the conversation is in whatsapp, the chatbot can send the message back to the whatsapp contact.

The chatbot agent or admin can initiate the audio //video live chat directly in the chatbot, avoiding back and forth typing.

Build the image or file uploader to improve the live chat escalation experience.