Create a webhook for when a file/image is uploaded in chat
complete
m
meraik
Just as there are existing triggers for lead submission, new messages, and live chat escalations, it would be highly beneficial to have a specific trigger for when a file or image is uploaded in the chat. Currently, we have to monitor all messages until we identify a file, which is inefficient. This new webhook would streamline automation and improve handling of uploaded files in real-time.
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S
Samuel Su
complete
We have added the field hasFiles = true/false to indict whether the last message has the files or images
It is still in the What Messages webhook event though. The reason we do this is that you can associate the uploaded files with the corresponding lead , conversations and messages. If we just deliver the files , it will difficult to know what's the messages content.
In the make , you can just use the hasFiles filed to filter out the messages which doesn't have a file in the condition filter.
S
Samuel Su
planned