Chat Logs - Conversation Direct Link
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Stefano Greco
It would be ideal to have the ability to directly access a specific conversation in the backend (Chat Logs) via a direct link.
Through the API it is possible to manage the conversation ID, but at the moment it is not possible to obtain or create a direct link to the conversation.
This feature could be very useful, for example, when creating custom email notifications to quickly retrieve the conversation without having to search for it.
This request is not related to the live chat escalation feature.
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Samuel Su
We have added this feature. The conversation link is also available through API and webhook: https://www.chat-data.com/api-reference#tag/Chatbot-Operations/operation/GetConversationPortalLink
The webhook is available through the chat event by the conversation_url field.
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Stefano Greco
Samuel Su Great, many thanks!
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Samuel Su
Stefano GrecoThe webhook also has the conversation_url. You can see it from the n8n triggers of chat event