Audo/Video live chat
planned
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Samuel Su
The chatbot agent or admin can initiate the audio//video live chat directly in the chatbot, avoiding back and forth typing.
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S
Samuel Su
planned
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Ekoncept
The best would be to integrate with sip account so we can add your chat to our IVR in IP PBX as additional channel. will it be possible?
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Samuel Su
Ekoncept: here, we mean direct 1:1 audio chat with filtering, like google meet.
But we will deprioritize this as we want to shift focus on the AI call center product.
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Ekoncept
Samuel Su it will be enough to connect your chat with 1 sip account for example to Asterisk
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Samuel Su
Ekoncept we plan to support twilio and you can bring your own phone number from twilio. Setting up with the Asterisk is too complex for us.
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Ekoncept
Samuel Su forget about asterisk .... sip account suppoused to be easier. Then you will be open for all IP PBX - big market.
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Samuel Su
Ekonceptyeah, that's why we create this ticket: https://chat-data.canny.io/feature-requests/p/add-the-phone-call-capability
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Samuel Su
in progress
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Samuel Su
planned